Refund policy

RETURNS AND REFUNDS 

Buying Online  

If the item you have ordered isn't right, you have 14 days to return it to us at the address below. All items must be returned in its original condition with the original tags and where the tags aren't attached unfortunately a refund won't be given. When we receive your items, they will be inspected and where the item complies with the above, a full refund will be given within 14 days and you will be notified by email. 

If the item you have ordered is faulty, please send it back to the address below. Once the item is received, we will inspect it and a replacement item or a full refund will be given. 

Extended Christmas Returns Policy. We are happy to offer an exchange or credit note for items purchased after 1st November 2022 returned unworn and in perfect saleable condition within its original packaging until 9th January 2023. Refunds will only be offered in accordance with your statutory rights (which remain unaffected). 

For any queries, please call our Head Office on 0161 4546 7931 or email us at [email protected] 

To return the item, at your own cost, please send it to the address below: 

MOO BOU 

 21 Greek Street 

Stockport 

SK3 8AB 

 

Buying In Store 

Change of Heart? If you change your mind, you are more than welcome to bring the item back within 14 days and we will offer you an exchange or a credit note. 

If you find a fault with your item, please return the item in store within 28 days, where we will inspect the item and offer a full refund or a replacement. 

For any queries, call the shop on 0161 4546 7932 or visit us in store and a member of staff will be on hand to help you.  

Store Address: 

MOO BOU 

127 Heaton Moor Road 

Heaton Moor 

Stockport 

SK4 4HY